I've had customers ask for my name (in a not so nice way) several times this week so that they could complain to our Headquarters about something that didn't make them happy in our store. The first one happened last Sunday. Our Halloween merchandise marked down and we placed all of the Halloween stuff in one place with a percent off sign hanging over it. The customer found (I'm sure she put it there herself - what?!?, you don't think a customer would do that?....really, they do...and they outright steal stuff too.) ...ok, back tot he story, the customer found a scrabble game siting on the shelf that said, "50% off." When she brought the game to the front registers we told her what the actual price was and she pitched a fit. Then she demanded to see a manager. The department manager was near the location of the Halloween merchandise and agreed to meet her back where she found the game to confirm her claim. He offered her the dillusional price for the game and she bought the game. However, she insisted on (again) pitching a fit at the customer service counter because we didn't initially believe her claim and made her walk all the way to the back of the store. (ARE YOU KIDDING ME?) Then, she asked for my name. Did I mention this was at 8:30 A.M. on a SUNDAY? In my opinion, she needed to get some Church.
The second one happened on Tuesday around lunchtime. Our company policy for a return without a receipt is that you will receive the lowest sale price in last the 90 days as your money back on the transaction. Initially, you say why...I paid full price? Oh...but because you don't have a receipt, how are we to know this? This customer was attempting to return some blue jeans using this same situation. She wouldn't even let me explain the reason why...told me I was being mean, asked for my name, and then told us she wouldn't ever shop in our store again. Um..okay. Have a nice day?
I hope these aren't signs of the coming fourth quarter.