OK, so I usually do not boycott, but my recent experience as a customer of Marshall's deserves a boycott! I went out on a short (so I thought) morning trip to hit some bargains I found in today's sales papers. I first hit Michael's - they had yarn on sale and I was interested in seeing their discounted Halloween and fall specials. I found what I was looking for and quickly moved on to see if I could find any early Christmas gift bargains in Marshall's (next door to Michael's).
Well, upon entering the store I should have seen my first sign. I actually looked at my watch, it really was only 11:30am, and the store had only been open for 1.5 hours, and it was TRASHED! The shoe department had shoes all over the floor, boxes open and spread out, the stuffing on top of the display shoes. It was bad. Well, this spread past the shoes...into the housewares, the clothing...the whole store was upside down. It looked as thought they had a really heavy day of shopping on Saturday, closed the doors at closing time, and didn't do anything to repair the appearance of the merchandise.
Since I was "off duty" I turned my retail critique button off, and attempted to find a few deals. Score...a holiday table runner, matching place mats and napkins; ooh, a few small things I will not mention for it might be some one's gift, and a pair of clearance gym shoes for JMS; no more than an armful of stuff.
I made my way to the front of the store and they had 2 registers open beneath signs that said "Customer Service." (Oxymoron - we will come to learn.) There are two lines forming: 1)Customer returns and 2)Customer purchases. I get in the second line behind two other customers. And wait....and wait...the cashiers worked their way through everyone in the returns line, with no greeting, explanation, or acknowledgement of the rest of us. Then, they take one person from our line, as two more customers jump into the returns line (legit returns, but essentially cut in line - I sound like a grade school kid). Then, they help the two that were in the returns line. Then they take 1 from our line. Again...more customers line up to process returns.
When I got to the front register I said to the girl "Are you really taking returns customers ahead of those of us who are just trying to check out?" She said, "That is the priority." I said, "Well, there are a lot of angry people in that line over there that don't agree." She completely ignored me, quietly processed my purchases, and continued to ignore me...and then had the gall to say "Have a nice day." Are you kidding me??????????
I am not one to call for a manager to complain (because I don't like dealing with these type of complaints) but this was really bad. I decided I'd file a complaint on line because you probably wouldn't have found a manager in that store today who cared.
Hike @ Hansville Greenway #6
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